Terms & Conditions
Table Of Content
Integration With The Transport Authority's Mechanism
Integration with the "Wasl" platform, under the Public Transport Authority, is completed after the installation process and after vehicle information is added to the Tatawwar Company platform. Once this is done, full technical integration is carried out, enabling the client to issue or renew the vehicle's operation card.
Return Policy
- Return Period:Clients may return the tracking device within 3 days of the installation date.
- Device Condition:The device must be in its original condition and unused, with all accessories and original packaging (if available).
- Proof of Purchase:An invoice or payment receipt must be provided as proof of purchase.
- Return Process:
- Contact Customer Service: Please reach out to our customer service team at 920001879 or via email at info@altatawwar.com.sa to initiate the return process.
- Return the Device: You will be provided with instructions on how to return the device to our warehouse, or a technician may be sent to uninstall the device.
- Refund: Once the device is received and its condition verified, a full refund will be issued to the original payment method within 7-14 business days.
Important Notes:
- Devices that are damaged or misused cannot be returned.
- The client is responsible for return shipping costs unless the return is due to an error on our part.
Procedures For Ownership Transfer Between Service Providers
Ownership of the technical integration is transferred between service providers by installing a tracking device linked to the Tatawwar tracking system. Once installed, integration with the Public Transport Authority's Wasl platform is automatically completed, and the link with the previous service provider is automatically terminated.
Training Arrangements On Tracking Platforms
Our customer service team will contact the client to schedule a training session. During the session, any questions about using the platform will be addressed, and key information relevant to the client's activity will be explained to ensure they gain the maximum benefit from the platform.
Device Maintenance And Technical Support Mechanism
- 1. Contacting Technical Support:
Clients can reach the technical support team by phone at 920001879 or via email at info@altatawwar.com.sa for prompt assistance.
- 2. Initial Inspection and Issue Diagnosis:
When contacting support, trained staff will gather details about the issue and provide remote troubleshooting instructions.
- 3. Inspection and Repair:
If the issue cannot be resolved remotely, a service appointment will be scheduled, and an expert technician will be dispatched to inspect and repair the device.
- 4. Updates and Adjustments:
If updates or adjustments are needed to ensure optimal performance, they will be carried out during the maintenance visit or remotely via cloud connection (online).
- 5. Device Testing:
After repairs, the device will be tested to ensure it is functioning properly and efficiently.
- 6. Ongoing Support:
Clients are welcome to follow up with the technical support team for any questions or post-maintenance support. We are committed to providing the best possible support to ensure customer satisfaction and uninterrupted device performance.
Time Required For Device Installation
Installation appointments are scheduled within 24 to 48 hours from the payment date, within main service areas
Estimated installation times:
- Vehicle tracking device (no accessories): 15–25 minutes per vehicle
- Vehicle tracking device with engine cut-off accessory: 20–30 minutes
- Dash cam with 2-camera extension: 30–45 minutes
- Dash cam with 4-camera extension: 60–90 minutes
- Full installation for buses with more than 15 passengers: 120–160 minutes
- Full installation for buses with 15 passengers or fewer: 100–140 minutes
- Full equipment installation for waste transport trucks: 120–180 minutes
